Kroger is under fire after a shopper shared their frustration with the supermarket chain on social media. The complaint highlighted two significant issues—lack of staff leading to a lengthy self-checkout process and a recent delivery disaster that left a customer without essential groceries.
Self-Checkout Frustration
The first complaint came from a shopper on a Saturday morning, who was left with no choice but to self-checkout a full cart due to a shortage of available registers and staff. The shopper shared their experience on X (formerly Twitter), saying, “Really love when I have a full cart and no open register. So I have to use self-scan and it took a 1/2 an hour just to check out.” The post emphasized how the timing—on a busy Saturday morning—made the situation even more frustrating. Many customers rely on quick checkout options like self-scanners for faster service, but when the cart is full, the process becomes slow and cumbersome.
This complaint raised the issue of Kroger’s staffing during peak hours, particularly on weekends when many people are off work and shopping for the week. While self-checkouts are often seen as a convenient way to reduce wait times, they’re typically meant for smaller purchases. A full cart can turn a quick stop into a 30-minute ordeal, undermining the efficiency the self-checkout is supposed to offer.
Though the post didn’t specify the exact Kroger location or the reasons behind the staffing issue, it’s clear that customers were unhappy with the experience. As of now, Kroger has yet to respond directly to this particular complaint, but many shoppers are hoping the company takes action.
Delivery Woes: A Cancellation Without Notice
Another shopper recently took to X to share their frustration over a canceled grocery delivery. This complaint involved a $212 order, which included items like onions, garlic, vegetables, and fish. The customer, who has experienced similar delivery issues in the past, vented about the cancellation, saying they didn’t receive any notification of the cancellation and only found out when checking the Kroger website. “Waiting on my grocery delivery. Hadn’t received the normal ‘you’re next’ text. Checked the @kroger website and… CANCELLED?! Huh? How? Why? WTF?!” they wrote.
This shopper expressed their frustration with the consistent delivery issues they’ve faced, saying it was not the first time they had experienced problems with both the pickup and delivery services. They went on to write, “I don’t normally torch companies on social media, but I constantly have issues with pick up & now delivery. Do better @kroger.”
Kroger responded to this complaint, apologizing for the inconvenience and asking the customer to send a private message so they could assist further. However, it remains unclear whether the customer followed up with the company.
Kroger’s Response to Complaints
Kroger has been responding to customer complaints, but many feel that the responses don’t fully address the issues. The company’s standard reply to delivery complaints has been to apologize and ask for further private communication. While this may resolve some issues on a case-by-case basis, many customers are calling for broader improvements to both in-store staffing and delivery services to prevent such complaints from arising in the first place.
These incidents highlight the growing frustration many shoppers are facing with Kroger’s services, especially in areas like staffing during peak times and reliability in delivery. As more customers turn to social media to share their experiences, it’s clear that Kroger needs to take swift action to address these complaints and ensure their customers have a more seamless shopping experience in the future.
