A frustrated Walmart customer recently shared their negative experience with the retailer on social media, detailing how their order was abruptly canceled shortly after being confirmed. The shopper took to X (formerly Twitter) to express their anger, claiming that after waiting in line for 45 minutes, they were able to place an order, only for it to be canceled just 20 seconds later.
The user posted: “Walmart made me wait 45 minutes in a line, then let me order, sent me a confirmation email, then canceled my order 20 seconds later. No thanks.”
Walmart’s Response to the Complaint
In response to the customer’s post, Walmart’s official help account reached out, promising to investigate the issue. The company’s message read, “We’d like to look into your order. Can you please DM us with more details?”
This complaint was made in response to a meme shared by the “Nintendo Wire” account (@NinWire) on X. The meme compared the difficulty of preordering the Nintendo Switch 2 through Walmart to other retailers like Best Buy and GameStop, suggesting Walmart made the process easier. However, many users disagreed with the meme and shared their own frustrating experiences with Walmart’s preorder and cancellation processes.
Customer Reactions to Walmart’s Service
Several other users chimed in with their own complaints, sharing similar stories of canceled orders and delayed shipments. One user posted a screenshot showing four separate canceled orders for the Nintendo Switch 2, while another user shared their experience of waiting in a virtual queue at midnight, only to have the timer tick down to one minute—only for the stock to be gone by the time they were almost done.
“I’m paranoid due to so many success stories on here specifically with them,” one user commented, referring to the frustrations many people have faced when shopping at Walmart.
The Ongoing Issue of Canceled Orders
While Walmart has not yet commented on the specific complaints shared on X, it’s clear that canceled orders have become a recurring issue for many customers, especially around high-demand items like the Nintendo Switch 2. Customers continue to voice their dissatisfaction with the retailer’s ordering system, with some swearing off the company in favor of in-person shopping at other retailers like GameStop.
