Millions of Americans rely on Social Security benefits, so any changes to the program are concerning.
Under Elon Musk’s leadership, the Department of Government Efficiency (DOGE) is pushing for significant reforms.
Musk has described Social Security as “the biggest Ponzi scheme of all time,” and the proposed changes are part of a larger effort to reduce fraud. However, they may have a significant impact on the beneficiaries.
Since DOGE’s involvement, the Social Security Administration (SSA) has announced plans to cut thousands of employees and reduce services.
One of the most significant changes is the removal of phone-based identity verification. Most beneficiaries will soon be unable to verify their identity over the phone when applying for benefits or updating their direct deposit information.
People will have to apply online or go to a Social Security office in person.
This change may not be feasible for everyone, particularly those without internet access or who live far from an SSA office.
Kathleen Romig, director of Social Security and disability policy at the Center on Budget and Policy Priorities, warns that the transition will be especially difficult for those who have relied on phone apps.
Online applications frequently require submitting a photo ID, which can be difficult for those without a smartphone or technical knowledge.
Currently, retirement benefit claims can be made by calling the SSA’s toll-free number, 1-800-772-1213, but this option will soon be unavailable for most people.
The SSA says the change is intended to improve identity verification and prevent fraud.
In response to advocates’ concerns, the Social Security Administration clarified that phone verification will continue for disability insurance, Medicare, and Supplemental Security Income applications.
If you are applying for retirement, survivor, or family benefits and are unable to complete your claim online, you must visit an SSA field office.
This change will take effect on April 14, affecting the vast majority of Social Security recipients, three-quarters of whom are retirees.
Nancy Altman, president of Social Security Works, criticizes the decision, stating, “This policy will force more people to go online or travel to a Social Security office, which can be difficult or even impossible for those in rural areas or with mobility issues.”
Romig also emphasizes the additional burden on grieving families seeking survivor benefits, as this program lacks an online application and requires them to visit an SSA office in person.
